T

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1 Message

Wednesday, February 21st, 2024 10:26 PM

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Large packet loss and network instability following Xfinity maintinence, recurring issue.

Hello,

I have lived at my location for about 3 years now, and I have had a strange recurring issue with my Xfinity internet. Every so often, about 4-6 months apart, internet will be down in my area, the app showing "routine Xfinity maintenance". After this maintenance, my network will experience large intermittent packet loss, slow speeds, and even cutting out altogether sometimes. This will last about 1.5-2.5 weeks, until the internet will go down again for "routine Xfinity maintenance" and afterward, my internet will be back to normal, with no issues. This problem will then occur again in some months.

I'm making this post because I am trying to understand what is happening on Xfinity's side. I was thinking that part of the maintenance switches out their good equipment with a worse, temporary one and the maintenance actually lasts the couple weeks instead of the couple hours that the internet is down. This packet loss and instability can be very frustrating because I work from home, and I'm not sure if I can actually do anything about it until it fixes itself in the coming weeks. I'm looking for more information on what is actually happening and if there really is a way to fix this recurring issue, as the internet is nearly unusable.

1 Message

1 year ago

i just switched to the xb8 and im also getting high packet loss at the moment, didnt happen yesterday.. idk why this is happening my slower internet was better lol.

Official Employee

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2.3K Messages

This is not the experience we want, @amani04! Have you tried troubleshooting your Xfinity internet using the Xfinity app? 

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Official Employee

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1.8K Messages

1 year ago

Hi there, @TrashMammal ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm so sorry for the inconvenience you are experiencing with your services,I'll be more than happy to look further into the issues you are having with your Internet. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard

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