U

Visitor

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1 Message

Thursday, May 1st, 2025 9:04 PM

Large File Upload Fail

I am not able to upload large files to Sharefile or into my companies file transfer service. Tried 2 different computers, same thing. Brought both computers to Starbucks to try their internet, everything works fine. Already replaced the modem. That didn’t fix the issue. Thinking it’s the Comcast server. Anyone else?

Official Employee

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182 Messages

1 month ago

Greetings @user_u7scgz I hope your day is going well. I am sorry to hear about your upload issues, as someone that works from home myself, I definitely understand how important it is to have my services working correctly at all times. How long have you been having this issue? Do you get any errors when this happens?

Also, if you haven't done any troubleshooting I'd recommend checking this out from one of our Experts: https://forums.xfinity.com/conversations/your-home-network/internet-troubleshooting-tips/602dae4ac5375f08cde52ea0. 

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