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Large Corrected/Uncorrected MB8611
Can anyone tell me what's going on with this high corrected/uncorrected count? I've had techs out and one said it's the line from the house to the box and another just said, "replace the modem".
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3 Messages
Can anyone tell me what's going on with this high corrected/uncorrected count? I've had techs out and one said it's the line from the house to the box and another just said, "replace the modem".
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XfinityThomasB
Official Employee
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1.4K Messages
30 days ago
Howdy user_hf12jc
Is the routing system external from the modem or self-contained with all in one unit style like a gateway? I was also curious if there were any network extenders in the home. Appreciate you getting us in the loop to help.
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EG
Expert
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106.9K Messages
30 days ago
@user_hf12jc
Routing and WiFi extenders have nothing to do with bit errors... They indicate an RF signal impairment between the cable modem and the Comcast system. Typically they're are caused by spurious noise leaking into the line(s) somewhere. You may want to get their techs reinvolved with this until it gets fixed properly.
Bear in mind that if the premises facing techs can not find or fix a problem at your home, it is they who are responsible for escalating it up to their line / network / maintenance dept. techs. The problem may lie beyond your home in the local neighborhood infrastructure somewhere but it is their S.O.P. to start at the home. And if the problem is found to be on their side of the demarcation point, there will not be any charge.
Good luck !
(edited)
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