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user_hf12jc
1st Topic

3 Messages

Friday, October 4th, 2024 1:45 AM

Large Corrected/Uncorrected MB8611

Can anyone tell me what's going on with this high corrected/uncorrected count?  I've had techs out and one said it's the line from the house to the box and another just said, "replace the modem".

 Downstream Bonded Channels  
  
   Channel Lock Status Modulation Channel ID Freq. (MHz) Pwr (dBmV) SNR (dB) Corrected Uncorrected
   1 Locked QAM256 28 543.0 6.6 44.2 3662 12073
   2 Locked QAM256 1 381.0 7.6 45.2 3751 14720
   3 Locked QAM256 2 387.0 7.6 45.0 10064 39775
   4 Locked QAM256 3 393.0 7.5 45.1 9536 37121
   5 Locked QAM256 4 399.0 7.4 45.0 5694 23014
   6 Locked QAM256 5 405.0 7.3 44.9 9019 34720
   7 Locked QAM256 6 411.0 7.3 44.7 8940 32454
   8 Locked QAM256 7 417.0 7.4 44.9 8629 30446
   9 Locked QAM256 8 423.0 7.3 44.9 8099 27994
   10 Locked QAM256 9 429.0 7.3 45.0 8279 26680
   11 Locked QAM256 10 435.0 7.3 44.9 50200 85285
   12 Locked QAM256 11 441.0 7.2 45.0 8011 21974
   13 Locked QAM256 12 447.0 7.4 45.0 7698 21176
   14 Locked QAM256 13 453.0 7.3 44.8 8229 24251
   15 Locked QAM256 14 459.0 7.3 45.0 18497 45676
   16 Locked QAM256 15 465.0 7.4 44.8 7662 23705
   17 Locked QAM256 16 471.0 7.4 44.9 7545 24098
   18 Locked QAM256 17 477.0 7.4 44.8 7776 25432
   19 Locked QAM256 18 483.0 7.3 44.8 7631 23111
   20 Locked QAM256 19 489.0 7.1 44.7 7766 23670
   21 Locked QAM256 20 495.0 7.1 44.8 8265 23838
   22 Locked QAM256 21 501.0 7.2 44.9 8430 23920
   23 Locked QAM256 22 507.0 7.2 44.7 7883 19656
   24 Locked QAM256 23 513.0 7.1 44.7 7504 19629
   25 Locked QAM256 24 519.0 6.8 44.6 7006 17687
   26 Locked QAM256 25 525.0 6.8 44.5 12508 24409
   27 Locked QAM256 26 531.0 6.7 44.3 11116 22656
   28 Locked QAM256 27 537.0 6.7 44.3 5160 16853
   29 Locked QAM256 29 549.0 6.4 44.2 5202 18095
   30 Locked QAM256 30 555.0 6.4 44.1 5383 19501
   31 Locked QAM256 31 561.0 6.6 44.2 5645 20338
   32 Locked QAM256 32 567.0 6.6 44.1 6187 23058
   33 Locked OFDM PLC 193 722.0 5.1 42.8 -681468109 6384
   34 Locked OFDM PLC 194 957.0 1.4 40.6 1267689807 14


   Upstream Bonded Channels  
  
   Channel Lock Status Channel Type Channel ID Symb. Rate (Ksym/sec) Freq. (MHz) Pwr (dBmV)
   1 Locked SC-QAM 1 5120 16.4 41.0
   2 Locked SC-QAM 2 5120 22.8 41.5
   3 Locked SC-QAM 3 5120 29.2 42.0
   4 Locked SC-QAM 4 5120 35.6 42.8

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2 months ago

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XfinityThomasB

Official Employee

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1.5K Messages

2 months ago

Howdy user_hf12jc

Is the routing system external from the modem or self-contained with all in one unit style like a gateway? I was also curious if there were any network extenders in the home. Appreciate you getting us in the loop to help. 

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user_hf12jc

3 Messages

The wifi is separate. It's a Asus brand. No extenders either. 

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2 months ago

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user_hf12jc

3 Messages

One tech Said there was some weird readings to the box from the house suggesting a problem with the line underground. Said he scheduled a lineman technician. Never showed up. When I inquired the guy on chat ignored what I said and sent out another tech that completely disregarded anything the previous tech reported. 

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2 months ago

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XfinityThomasB

Official Employee

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1.5K Messages

Gotcha! user_hf12jc

One of the big things with using your own equipment is that our techs are typically not going to be able to provide much support onsite for hardware config issues or anything like that, all they can do in that situation is make sure the signal levels that reach the device are in specification and the modem accepts the provision signal to activate the device. Have you reached out to the device manufacturer for support on this? The external line is something we can easily address as well. If you don't mind, I would like for us to do some digging here from our end. 

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a Direct message:
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• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.

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2 months ago

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EG

Expert

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107.1K Messages

2 months ago

@user_hf12jc 

Routing and WiFi extenders have nothing to do with bit errors... They indicate an RF signal impairment between the cable modem and the Comcast system. Typically they're are caused by spurious noise leaking into the line(s) somewhere. You may want to get their techs reinvolved with this until it gets fixed properly.

Bear in mind that if the premises facing techs can not find or fix a problem at your home, it is they who are responsible for escalating it up to their line / network / maintenance dept. techs. The problem may lie beyond your home in the local neighborhood infrastructure somewhere but it is their S.O.P. to start at the home. And if the problem is found to be on their side of the demarcation point, there will not be any charge.


Good luck !

(edited)

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