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user_44ipqn
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3 Messages

Thursday, July 17th, 2025

Laptop won't recognize my Xfinity wifi, but my other devices will

Had multiple calls with customer support, completed all trouble shooting (including gateway change) but still my laptop doesn't show xfinity wifi network. Tried different bands as well. cable connection is working fine. Appreciate help to debug and fix issue! Thanks!

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29 days ago

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XfinityRichard

Official Employee

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2.3K Messages

1 month ago

Hi there, @user_44ipqn I'm sorry for the trouble that you are having trying to connect your laptop to your Wifi. Since its been a few days since you posted last. Are you still experiencing trouble connecting. If so please don't hesitate to reach back out.-Richard

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user_44ipqn

Visitor

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3 Messages

Hi,

Thanks for your response. Yes, I still have the issue with my laptop. Not able to connect to xfinity wifi.

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1 month ago

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XfinityMartyR

Official Employee

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2.5K Messages

 

user_44ipqn What kind of laptop do you have? Also, has it been updated with the latest operating system, and security updates?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 month ago

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user_44ipqn

Visitor

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3 Messages

Lenevo G50 - Processor Intel(R) Core(TM) i7-5500U CPU @ 2.40GHz   2.40 GHz
Installed RAM 8.00 GB
Graphics Card Intel(R) HD Graphics 5500 (128 MB)
System Type 64-bit operating system, x64-based processor
Edition Windows 10 Home

All updates are installed automatically. I don't see any updates pending. Same laptop is detecting xfinitywifi (public wifi) when I visited xfinity store but not listing same at home. Not sure if anything related to wifi strength. Had no issue with old provider wifi.

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29 days ago

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XfinityMarshante

Official Employee

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411 Messages

@user_44ipqn thank you for the details. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

 To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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29 days ago

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EG

Expert

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112.8K Messages

29 days ago

@user_44ipqn @XfinityMarshante 

Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.

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