Laptop says connection is paused but is not paused in app and showing connected to network

Has anyone reached out to you? This seems like a common problem with the new app roll out. 

I am sorry to hear about this ongoing issue. I am happy to help troubleshoot with you. Please send a direct message with your name and address. 

To send a direct message: 

• Ensure you are first signed in, then you will see a chat box icon at the top right of your page. Click that or follow this link here: https://forums.xfinity.com/direct-messaging 
• From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'. 
• Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond. 

To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you! 

@user_g3nk4a @XfinityRuben 

Please circle back here and post any possible solutions for the issue here in these open forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.