Visitor

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12 Messages

09/30/2026 12:07 AM

Laptop refuses to connect to wifi

I take my laptop to school and work with me every day, and each time I bring it home, it refuses to connect to my new Xfinity gateway. I restart my computer, forget network, etc. and each time it says “failed to connect to wifi”. Usually it eventually connects, but it often takes hours, and even then is extremely slow. 
My laptop seems to connect fine to other networks,
Any suggestions?

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Contributor

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35 Messages

24 days ago

Can you provide more information? For example. Is the gateway in the list of wifi connections? Is the laptop configured to connect to it automatically? Is the password saved in the connection’s setting? What are you trying to do when the connection fails in those hours?

Visitor

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12 Messages

Let me know if this helps:
1. Yes the gateway is on my list of WiFi’s I can connect to.

2. I’ve tried having connect automatically option checked and unchecked and neither makes a difference

3. Yes it is, however when I “forget network” I have to retype it in. Again, this doesn’t change anything. I’ve also tried holding down the button on my gateway to connect that way to no avail. 
4. Usually I’ll restart my laptop a couple times, forget the network, walk away and let it sit and come back to it, etc.

Thanks for the help!

Official Employee

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2.6K Messages

 

user_2lt5tj Hello, are you still having issues connecting your laptop to your new modem?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Visitor

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12 Messages

Yes I got the modem about a month ago and have been having the issue continually. All my other devices connect to it fine.

Official Employee

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1.7K Messages

Okay gotcha I appreciate you letting us know! If you haven't already tried, I'd recommend troubleshooting your connection directly through the Xfinity app as it can often help resolve or at the very least diagnose a lot of common internet issues 👍 Have you attempted anything like that troubleshooting wise up to this point?

For more information on how to do that, please check out xfinity.com/support/articles/internet-connectivity-troubleshooting 🙌

Visitor

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12 Messages

Yeah I’ve tried the troubleshooting a couple of times, but usually no issues are found. I’ve also done some trouble shooting stuff on the laptop’s side to similar results.

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