@user_y9as11 Thank you for making us aware your laptop isn't picking up the pod. I would be more than happy to help figure out a solution to this problem you're experiencing. Have you tried to power cycle the pod and your gateway by unplugging them for 30 seconds?
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
XfinityRaul
Official Employee
•
2.6K Messages
7 days ago
@user_y9as11 Thank you for making us aware your laptop isn't picking up the pod. I would be more than happy to help figure out a solution to this problem you're experiencing. Have you tried to power cycle the pod and your gateway by unplugging them for 30 seconds?
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EG
Expert
•
116.1K Messages
5 hours ago
@user_y9as11 @XfinityGabriel
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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