@user_y9as11 Thank you for making us aware your laptop isn't picking up the pod. I would be more than happy to help figure out a solution to this problem you're experiencing. Have you tried to power cycle the pod and your gateway by unplugging them for 30 seconds?
XfinityRaul
Official Employee
•
2.6K Messages
5 hours ago
@user_y9as11 Thank you for making us aware your laptop isn't picking up the pod. I would be more than happy to help figure out a solution to this problem you're experiencing. Have you tried to power cycle the pod and your gateway by unplugging them for 30 seconds?
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