@user_y9as11 Thank you for making us aware your laptop isn't picking up the pod. I would be more than happy to help figure out a solution to this problem you're experiencing. Have you tried to power cycle the pod and your gateway by unplugging them for 30 seconds?
@user_y9as11 is your laptop able to connect to your gateway but not the Pod? Is there any other devices having issues connecting to the Pod?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
user_y9as11, Thanks for letting us know. I can certainly undersand purchasing that Pod so you could use the laptop in your office. If your laptop won't pick up the WiFi Extender (pod) but can detect the gateway, try the following steps and let us know if this helps:
Ensure the Extender is plugged into a power outlet that is not controlled by a light switch.
Place the Extender halfway between your Gateway and the area without coverage.
Make sure the Extender is visible and not blocked by furniture.
If issues persist, reset your Gateway and attempt to activate the Extender again.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
XfinityRaul
Official Employee
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2.6K Messages
19 days ago
@user_y9as11 Thank you for making us aware your laptop isn't picking up the pod. I would be more than happy to help figure out a solution to this problem you're experiencing. Have you tried to power cycle the pod and your gateway by unplugging them for 30 seconds?
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EG
Expert
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116.3K Messages
12 days ago
@user_y9as11 @XfinityGabriel
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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