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Monday, May 27th, 2024 2:36 PM

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laptop does not find my wireless network on xb7 modem

I have been having the same problems as the others on the forum. My two laptops are not seeing the networks I have ever since I got the modem update they sent me. My touch pad and phone both see my networks and is connected. I tried all the ideas in some of the forums to no connection. The only way I was to connect my wireless on both laptops was to use my netgear usb wireless adapter. It now sees the two networks and runs fine.

Official Employee

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2.2K Messages

11 months ago

 

user_bw4dsr Thanks for sharing a fix you found for others to see. If you need any assistance from us we are happy to help at anytime. 

Can you send us a direct message with your full name, name of account holder (if different), and service address please?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon (speech bubble)

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

 

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