1 Message
Lagout Trying to Play WWE 2K24
Not sure if this is due to my internet but EVERY time I try to play a match of WWE 2K24 I get almost immediately lagged out. I reached out to their support team and they had me perform a traceroute that is showing a bunch of timeouts. Full transparency every other game works perfectly fine.
The traceroute looks like this. Is anybody else experiencing something like this?
Tracing route to wwe2k.com [199.119.89.227]
over a maximum of 30 hops:
1 12 ms 4 ms 19 ms 10.0.0.1
2 10 ms 16 ms 13 ms 10.61.158.3
3 29 ms 12 ms 14 ms po-308-352-rur902.northave.il.chicago.comcast.net [68.86.185.169]
4 15 ms 12 ms 18 ms po-2-rur901.northave.il.chicago.comcast.net [68.86.188.89]
5 15 ms 17 ms 16 ms po-900-xar01.northave.il.chicago.comcast.net [24.153.88.97]
6 * * * Request timed out.
7 20 ms 17 ms 15 ms be-501-ar01.area4.il.chicago.comcast.net [96.216.150.114]
8 22 ms 33 ms 17 ms be-32231-cs23.350ecermak.il.ibone.comcast.net [96.110.40.57]
9 17 ms 25 ms 17 ms be-2313-pe13.350ecermak.il.ibone.comcast.net [96.110.32.94]
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 42 ms 41 ms 38 ms ae2.ter1.iad10.us.zip.zayo.com [64.125.25.139]
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete.
XfinityJamesC
Official Employee
•
2.1K Messages
1 year ago
Greetings, @user_jqoo34! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with this connection, but you have definitely come to the right place for assistance.
If every other game or connection works well, it may be a little more difficult to pinpoint exactly where the connection path is failing, but if this is happening consistently, it should be easy enough to reproduce.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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