Visitor
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5 Messages
Lagging out of nowhere
I rely on our internet to work from home and my son does competitive gaming.
I am connected via ethernet and for gaming it was wifi.
Everything was working fine until about a month ago when we had the little black standing box for the internet. It would go down while I worked and while gaming the ping would be out of control up to 200 when normal was usually below 50 via wifi.
We never had any issues before besides occasional outages. So this was sudden and went on for over a week.
So I decided to upgrade a few weeks ago to xfi gateway hoping it would fix the ping issue but it didn't. The ping is worse and it doesn't matter if connected to wifi or ethernet. Ping will go above 50 and pass 200 which never ever happened before.
We just had the 2 week test and received the emailed results that said everything looks good.
Now for gaming we are remaining connected via ethernet but the ping is still sporadic and doesn't remain under 50.
Why would it all of sudden change so drastically when we never had issues before?
Accepted Solution
user_df9bf1
Visitor
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5 Messages
2 years ago
So I think everything is now fixed. No lagging anymore so far.
The rep said it was probably a splitter.
So I had a tech come out today just to make sure everything looked good and it wasn't. I guess all the connections I had were basically obsolete. He looked inside and outside and updated it all including the coax cord to the cable is now hdmi which was nice of him. (I don't understand all that).
Now everything is working great so far!
If you had the old standing black narrow Xfinity box and upgraded to the new white one make sure your connections are current too. Ask Xfinity what they should be or have them come out.
He said all my splitters were all different and lower numbers one was 6 andthe other was 3 (I don't understand that) but now they are upgraded to a 7 I think.
The initial test they did where they evaluated our internet for 2 weeks to determine if we would need an xfi pod was worthless. The response after 2 weeks just said everything looks good and that was it so that just makes people like me go crazy. I'm just glad it's fixed now.
1
user_367354
Visitor
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2 Messages
2 years ago
Same issue. Switched to xfi gateway around two weeks ago. I primarily use my PC and connect through ethernet. Everything was fine at first, but for the last 2-3 days the connection's been cutting out with lag spikes that kick me out of competitive gaming sessions. It comes back easily and quickly enough, but by then it's already too late - by the time I go through the agonizing steps to log back in, I've already been severely penalized for disconnecting from the game. I've diagnosed my system through the Xfinity's botted troubleshoot program, did the whole song and dance routine for quick fixes, and it of course says it's not Xfinity's doing, it's totally me. Which is absolute [Edit: Language]. I've checked my system a hundred times over, and everything points to the ISP.
After doing some research, it seems Xfinity had some sort of huge outage problem on the 7th, in which landline internet specifically was reportedly down 68%. It could be an explanation. However, they haven't officially stated anything, so who knows.
(edited)
1
CCRobert
Official Employee
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455 Messages
2 years ago
Hello @user_df9bf1 Thank you for reaching out over our Community Forum platform. As someone who works from home and does online gaming as well. I do understand the importance of having a reliable internet connection. I do appreciate everything that you have tried so far. I would like for you to do a test for me if at all possible. I would like for you to launch the Xfinity app. Not the Xfinity My Account app but the Xfinity app. Once you have the Xfinity app open, I would like for you to select "Connect" at the bottom of the screen. Then select "Internet Health check your speeds" Select the blue letters that say "run a test". The system will first check the area for any issues and then run a signal speed test to your modem. I need to know the percentage of speed that your modem is receiving.
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