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Thursday, September 7th, 2023 11:40 PM

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Lag Spikes or Rubberbanding While Gaming

Ever since I got my internet, I have been experiencing lag spikes/rubberbanding while gaming. This tends to happen every 15-30 minutes and it is frustrating. I've tried a lot of things to fix the issue, but none have worked. What should I do to get this fixed?

Official Employee

 • 

1.1K Messages

2 years ago

Hello @ChandlerScruggs, thanks for reaching out for help with your connection. A lot of things can factor into connection issues, and our team is here to help however we can. To get started, please use the chat icon in the upper right to enter Direct Messaging and send us a message with your full name and full address.

 

 Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "direct messaging" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

Please let me know if you have any questions or run into any problems. 

Expert

 • 

110.5K Messages

2 years ago

I've tried a lot of things to fix the issue, but none have worked. 

For example ?

@EG​ Basic stuff. Looked up what I could do to try to fix it. Unplug router, try different ethernet cable, update ethernet drivers, turning off IPV6 (turned it back on since i don't really understand what it does), etc. 

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