New Poster
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4 Messages
Keep losing internet connection on mobile phone
Hello.
The past couple of days, I noticed I do not have an internet connection on my mobile phone while on my home network. Everything else is working (TV & landline). The phone is working fine. I'm getting calls & texts. I contacted Xfinity Virtual Assistant. It ran tests, reset modem, etc. My phone was connected to the internet the rest of the evening. No problems. The next day, the connection was lost again. My phone connects fine to other networks (i.e. at work). This is a recent thing, never had issues before. Any suggestions? BTW, my mobile phone is not with Xfinity
XfinityKrista
Official Employee
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1.4K Messages
2 months ago
Hello @KimmieV, thank you for taking the time to reach out on social media. I understand your concern with the connection, and I'd like the opportunity to check into that for you.
To access your account, will you please send us a direct message with your full name and complete service address.
To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
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EG
Expert
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106.9K Messages
2 months ago
@KimmieV @XfinityKrista
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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user_1ttbsn
2 Messages
2 months ago
@KimmieV I’m searching for the same info. Xfinity internet with Xfinity Mobile service. Issues with both mine and my wife’s phones. All tablets, Rokus, laptops, desktop, even an old phone that isn’t hooked up with a carrier connect just fine.
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