Visitor
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1 Message
Just moved to a new place and I plugged in my internet and it no longer works
Just moved to a new place and I plugged in my internet and it no longer works, please help
Visitor
•
1 Message
Just moved to a new place and I plugged in my internet and it no longer works, please help
user_0cavnt
Visitor
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2 Messages
13 hours ago
Your best course of action is to call 1-800-XFINITY and ask for help connecting your gateway in a new location. You will be talking to an AI at first, but hang in there and it will eventually get you to an agent.
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EG
Expert
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121.6K Messages
9 hours ago
@user_i0vbf7
Is / are the light / lights on the modem lit steadily, or are they blinking (what color)?
If this is a new service installation / new move-in, the other end of the line has probably been disconnected from the Comcast feed. It's quite typical. You likely need a tech out to reconnect your premises to the active Comcast feed at the main splitter for the building / premises. If it's a multiple dwelling you can try to get the owner / manager / maintenance person to do it. You won't be able to activate the service with the app if your line is not connected to the system. Good luck ! And please post back here with how things turn out.
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