1 Message

Thu, Aug 4, 2022 1:47 AM

just got my wifi box i can’t connect it need help

idk how to connect to my wifi 

Official Employee


300 Messages

13 d ago


@user_4b913d Good evening, and thank you for reaching out to us and choosing us to provide your internet to your home. I have a great walkthrough that will show you the process this can be found by visiting https://comca.st/3QpKHyo. IF you stillneed help could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a "Peer to peer" ("Private") message:

Click "Sign In" if necessary

• Click the "Peer to peer chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it


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