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user_czp4x4
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Friday, January 9th, 2026 7:26 PM

Just got a new Wi-Fi gateway, and I cannot get it to connect to the Internet.

hi. I just got a new Wi-Fi gateway from Xfinity and I’m following the instructions to get it set up and I cannot get it to work connecting to the Internet. Every time it asks me to sign into my account and I put in my correct ID and password it brings up the sign in screen again and I can never sign in.

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7 hours ago

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XfinityBrianH

Official Employee

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1.9K Messages

7 hours ago

 

user_czp4x4 Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.

 

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