3 Messages
Just bought a new plan, don't see an improvement in speed
I bought a plan which is supposed to give 2+Gbps down speed. I'm getting maybe 700mbps tops. I have a 1000mbps ethernet card and am connected with cat 6 cable directly to router.
Help.
XfinityRaf
Official Employee
•
591 Messages
25 days ago
Good evening @user_ivkqal. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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