Visitor
•
2 Messages
Jitter problems
For about the last month, I've had a consistent jitter and packet loss. Most of the time doubling my average latency and losing about 2% of packets.
Different servers, different services, but the same problem. All automated troubleshooting from xfinity came back with "healthy connection" and I'm connected directly to the xfinity modem by ethernet cable. Solid 1ms ping to the gateway so I'm led to believe it's outside my network.
Any help would be greatly appreciated!



XfinityEva
Official Employee
•
2.3K Messages
5 hours ago
Hi @user_3e831o! Thank you for taking the time to reach out. This hereis a great starting point to help check additional steps in your troubleshooting. If you are still experiencing issues please let us know.
2
0