Visitor
•
11 Messages
January 2023 - Lag spikes and Latency Issues
This is a continuation from 2022...
I'm on the "Gigabit Extra" with "XFI COMPLETE" using Xfinity's XB8-T.
Playing on XBOX is the absolute worst! Latency is consistently over 124. This week, the packet loss is between 18% and 24%.
Tech support from India thinks there's nothing wrong with my internet and seemingly, a packet loss of 18% or 24% is normal and a latency of 124 is normal. This is probably true for India's network, but I'm paying for services in the USA! The price I'm paying is $170/month.
Any reason for the horrible latency and packet loss?
CCLysa
New Problem Solver
•
617 Messages
2 years ago
Hi @user_b53f00
I appreciate you taking the time to reach out and let us know that you experincing these service issues. We always want to be sure your service is up and running as it should be.
Please send me a Direct Message so that I can gather some account details.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the “chat" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
1
0
user_05a812
Visitor
•
1 Message
2 years ago
Having the exact same issues in the exact same location with the same service. 500-800 ping lag spikes while trying to play PC games online. Just started happening the last two months. It's pathetic.
1
0