I’ve had it with Xfinity Internet

Once or twice a week I get text messages telling me I have a problem that does not exist, then about 5 - 10 minutes later my internet is taken down and typically down for 2 - 3 hours. This always happens mid-morning, during normal business and school hours, to perform some type of maintenance that could be performed during off-hours or slow usage hours. 

Xfinity has completely lost the understanding of the service their customers pay for. If there is a known maintenance issue that needs addressing while services are up, the maintenance should not be performed during high usage hours that customers pay for. Shutting service down and disregarding how customers use the service is simply not acceptable. Fortunately, high speed fiber internet as an option is now available. We are not the same captive customers that have been taken advantage of too long already. After over 20 years, this is enough. Shut it down one more time during high usage hours and I’m gone.