I've been asking for support for 30 days and have been ignored

I've been working with Xfinity for almost 30 days trying to resolve a data loss problem that makes my new Xfin modem practically useless. (I have an 800Mbps plan with their newest modem, however all streaming services glitch to the point where my devices crash.

I have been handed off to ~15 techs and none of them know what to do. I have to re-explain the problem every time. My issue is beyond the knowledge base of the standard Xfin tech. I need an engineer to take a look at the issue and resolve this mess. How can we make this happen?

This conversation has been merged. Please refer the main conversation:

Packet Loss on a New XB8-T +install

Responses

U

user_0ejd3b

26 Messages

2 days ago

Just in the past several days, the following techs have given up and handed me off:
XfinityJustinM

XfinityVianney

XfinityVictor

XfinityEricB
XfinityJustinC

XfinityNatalie
XfinityThomasC
XfinityJamesC

XfinityKei

2

0

U

user_0ejd3b

26 Messages

The latest reply from XfinityKei. I've been hearning this [Edited: "Language"] for a month now.

My apologies for the delay. I am showing your area has techs currently working on some connection issues. I would like to monitor your account until the tech have completed heir work and check in to see what speeds you're getting and your overall connection. If you're signed up with our text alerts you should receive a nonfiction from us about your connection. Our free XFINITY App is also a great place to check on the status of your connection as well. Our apologies for the inconvenience this has caused you. Our team will check back in with you shorty.

(edited)

2 days ago

0

U

user_0ejd3b

26 Messages

What exactly are the field techs doing?

14 hours ago

0

Your Home Network

user_0ejd3b

I've been asking for support for 30 days and have been ignored

user_0ejd3b

user_0ejd3b

user_0ejd3b

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