3 Messages
It says "Xfinity WiFi is not available with your tier of service", but that is not true. My tier of service does make me eligible for Xfini
It says "Xfinity WiFi is not available with your tier of service", but that is not true. My tier of service does make me eligible for Xfinity WiFi. I talked to a representative to change my address and now I can no longer get WiFi at hotspots. What did he do and how can I continue to get WiFi hotspots as I did for years before? This is a nightmare and I see no solution online! They said there is a support ticket and I would be contacted in 48 hours. It has been more than 48 hours and I got no response! Please help!
user_4449e1
3 Messages
2 years ago
I still can't access xfinity wifi. Is anybody there?
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XfinityEmilyB
Official Employee
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2.1K Messages
2 years ago
Welcome to our Community Forum, @user_4449e1! Thank you for bringing this to our attention so we can make sure you can take advantage of the amazing Xfinity Wi-Fi hotspots in your area. It sounds like we need to transfer your old username to the new account. Please call
1-800-934-6489 to reach our Customer Security Assurance team and they will be able to get that username moved over so you can continue using it.
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user_a82e02
Visitor
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3 Messages
1 year ago
I have the same issue and xfinity can’t figure it out
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EG
Expert
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110.9K Messages
1 year ago
@user_a82e02
Please create a new topic of your own here on this board detailing your issue. Thanks. The original poster has not returned. 5-month-old dead thread is now being closed.
For future reference, it is better to submit your own post as it creates a ticket to get help, and posting on someone else's old thread can delay getting help.
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