Hello @user_a4831c thank you for reaching out with the trouble of accessing your wifi network. @EG sent over a great link for resetting your network password on our Xfinity Gateways (Thanks EG) does resetting the credentials help out with access your network?
I have the same problem, I cahnged my wifi password and now I can not connect my phone it keeps saying incorrect password, so I changed it back to the old password but it still will not connect. I tired the qrcode does not work keeps saying inccorect password. I reset my network settings on my phone still nothing. Every other wifi device in my home works just now my phone does not. in the Xfinity app i can not find my device under the "Devices Not Connected"
Quick Edit I logged into the router with 10.0.0.1 I have noticed that the 2.4GHz password is different from the 5 GHz password so i used that password and my phone connected.
Please create a new topic of your own here on this board detailing your issue. Thanks. The original poster has not returned. 5-month-old dead thread is now being closed.
For future reference, it is better to submit your own post as it creates a ticket to get help, and posting on an old thread can delay getting help.
EG
Expert
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112.4K Messages
3 years ago
https://www.xfinity.com/support/articles/view-change-wifi-password
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XfinityPaula
Official Employee
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1.5K Messages
3 years ago
Hello @user_a4831c thank you for reaching out with the trouble of accessing your wifi network. @EG sent over a great link for resetting your network password on our Xfinity Gateways (Thanks EG) does resetting the credentials help out with access your network?
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EG
Expert
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112.4K Messages
2 years ago
@Ramos_G
Please create a new topic of your own here on this board detailing your issue. Thanks. The original poster has not returned. 5-month-old dead thread is now being closed.
For future reference, it is better to submit your own post as it creates a ticket to get help, and posting on an old thread can delay getting help.
(edited)
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