Visitor
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1 Message
Issues
I have been a loyal customer to Xfinity since they were Comcast. I pay my bill faithfully and for serveal months now my service has been very shitty! I am sick of having 30 minutes to 1 1/2 pointless phone conversations and still my service does not work properly. They have dispatch technicians out [Edited: “inflammatory”], do the same thing you did over the phone with customer service, to going outside of my home and disappearing or scheduled, but NEVER showed up! I pay over $250 dollars for service that does not work properly for them to keep removing channels and adding additional fees. I'm getting feed up and if this message does not get through to someone who can fix my issue as my service is out right now and compensate me for all [Edited: “language”] I been going through with Xfinity, I will be done with this company personally and also be disconnecting my business service with them as well.
Sincerely, feed up customer
Responses
ComcastMichelleR
Official Employee
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345 Messages
1 m ago
Thanks so much for taking the time to reach out to us regarding the service issues you have been experiencing. I rely on my services and truly understand how frustrating any service issues can be. Can you please reach out through private message with your first and last name, name on the account if different, and service address.
(The chat icon is located at the top right of the page. Clicking on the chat icon will bring up a chat box that will allow you to initiate a chat conversation.)
Click the Private Message icon
Click the New Message icon
This will give you an empty "To" line. Type in "Xfinity Support" and then select Xfinity Support from the list.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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