Visitor
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5 Messages
Issues with VPN and Xfinity
Hi - Wife and I work from home and have used Xfinity without issue until about a week ago. Since then, neither our personal or work phones connect to our home internet and our work computers cannot access our home internet when their VPNs are active. This is impacting our ability to work.
XfinityKassie
Official Employee
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2.3K Messages
6 hours ago
@user_52ohg9 Good morning! We appreciate you reaching out to our Xfinity Forums for assistance with your internet connection. As someone that works from home, I can see how this would be frustrating. I'm here to help you get this figured out today. I have a couple of quick questions, so I know where the best place start is.
1. Do you see your home network as an available network to connect to?
2. Have you factory reset your modem, or changed your Wi-Fi password recently?
3. Are there any troubleshooting steps you have already tried?
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EG
Expert
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116.2K Messages
2 hours ago
The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section.
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EG
Expert
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116.2K Messages
2 hours ago
@user_52ohg9 @XfinityKassie
The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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