Visitor

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1 Message

09/05/2026 11:21 PM

Issues with service. [Edited]

I have unplugged the TV . I unplugged the Internet box and waited 60 seconds . I plugged it back in and got nothing . 

[Title Edited: "Personal Information"]

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Expert

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120.7K Messages

2 days ago

First. Check their site for official info on any possible local outages here;


https://www.xfinity.com/support/status 

https://www.xfinity.com/support/articles/check-service-outage 

Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it.


Or you can use their Xfinity App: https://www.xfinity.com/apps 

Official Employee

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3.7K Messages

17 hours ago

 

Thanks for posting on our community forums, user_7z6zs7.  Did you check to see if there was an ongoing interruption in the area? I see EG suggested that earlier. Was that the issue? Or are you still experiencing problems with the connection? 

 

 

Thanks for your support, @EG

Expert

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120.7K Messages

41 minutes ago

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