Visitor
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1 Message
issues with internet after modem change
Hi, Xfinity offered to ship us an advanced modem(modem+router combined in one), i think this is the XB6 kind of modem.
Evere since we changed our modem our internet coverage has become quite unreliable and choppy, it goes down quite often, the xfinity site suggests that we reboot the router after a few minutes, sometimes they ask to loosen the wire that is connected to the modem, it has not been a good experience ever since we installed the new router cum modem. can someone from the xfinity team look into this issue or help us in someway please.
XfinityBenjaminM
Official Employee
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2.6K Messages
11 hours ago
Click "Sign In" if necessary
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• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
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EG
Expert
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114.8K Messages
11 hours ago
@dippisquash @XfinityBenjaminM
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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