Issues since new Xfinity Gateway arrived
I have been on the phone with Xfinity reps for approximately 8 hours last night and today. This has been unbelievably frustrating. I received a "new" XB3 gateway on Monday. I have no idea why I was sent a new gateway because I was not having any issues at all. According to the letter that was in the box, there was an issue with my gateway. If there was, I could not tell. I plugged in the new box and ran a setup. Everything seemed to be working fine because I had access to the internet and could stream Netflix on my Xbox. Last night (8/3) I tried to play one of my online multiplayer games and was never able to connect to the ingame severs. I checked my settings and setup port forwarding and verified that UPnP was enabled, it was. Rebooted the gateway and my xbox with no luck. I called xfinity and the rep was unable to help so she elevated my call. The second person redid the same things I had done with the port forwarding, but it did not help. She thought she had fixed the issue, even though I told her she had not. It was late so I figured I would try again in the morning. This morning I called and spoke to another rep that was confused why I ordered the same gateway I already had. Again, I did not order a new gateway. She attempted to reset the gateway and a few other things to no avail. While I was on with the rep, I logged into 10.0.0.1 to look at the admin settings. To my surprise, I was not logging into my gateway. I was logging into my neighbors. I tried to explain to the rep, but she did not understand. I could be wrong, but the name of the gateway was the same as my neighbors Wifi connections. She could never understand that I was logged into what I perceived as my neighbors gateway. Before we ended the call, she said I needed to replace my XB3 gateway with an XB6. I told her to send me one. I have started experiencing issued with the VPN I have to use with my work laptop. It almost constantly connects and then drops the connection. I am assuming this issue could be multiple items. I just want someone to help. I have called Xfinity at least 5 or 6 times in the last 24 hours and cannot get anyone to fix an issue that started when I setup the gateway they sent.