Visitor

 • 

1 Message

Friday, July 3rd, 2026 2:22 PM

Issues disabling xfinitywifi

I would like to disable the public xfinitywifi hotspot that is being broadcast from my gateway modem. I am unable to toggle it off within the xfinity app or the xfinity website. The customer service line wasn't particularly helpful, and I have tried most of the things listed on this forum to no success. I'll probably end up cancelling the service, I'm not interested in having an unsecured wifi network in my home despite Comcast's claims of security. 

Oldest First
Selected Oldest First

Official Employee

 • 

1.9K Messages

2 hours ago

Hello @user_45ldiq We'd be happy to assist you with disabling the hotspot access. When trying through the app are you getting an error? If not how far into the process below do you get before running into issues?

https://www.xfinity.com/support/articles/disable-xfinity-wifi-home-hotspot

forum icon

New to the Community?

Start Here