Visitor
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1 Message
"Issue with you connectin", XFinity Assistant text message
Got this text message 2 days in a row. Not sure its legit? Anyone get these? Does XFinity do this?
Hi Alice, it's Xfinity Assistant again.
Reminding you that Xfinity proactively monitors the network. Our tools have identified an issue with your connection that can cause issues with your internet and video services.
To fix this, I can schedule an appointment for a tech to meet you at [Edited: Address} to fix the issue and answer any questions you may have about your services. You'll need to be home, and it's at no additional cost to you.
1 - Yes, let's schedule
2 - Not right now
Txt Stop to opt-out
Msg&DataRatesMayApply
XfinityGabby
Official Employee
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1.5K Messages
2 years ago
Hello @user_abff86, thanks for reaching out to our team on Forums. This is a great question! It is indeed a legitimate text from Xfinity Assistant. It is quite common for us to seek signal and connection issues. If you have been experiencing problems with your network, we encourage to schedule the free appointment.
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