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user_4uue7a
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Wednesday, June 24th, 2026 8:11 PM

Issue with Motorola MG8702 Cable Gateway

Can you confirm that my firmware on my Cable Gateway is up to date? I am unable to access my device and manage the devices connected to my home network.

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9 hours ago

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XfinityAmandaB

Official Employee

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3.2K Messages

10 hours ago

 

user_4uue7a Thank you for reaching out for help with your current firmware version for your modem. The current firmware and software information should be available in the admin tool settings and info. You do need to use the Xfinity app to enable access to the admin tool. You can see how to make sure that is enabled here. 

You can then use this page to help navigate to your admin tool.
Let me know if you are not able to locate the information you are looking for. 

 

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EG

Expert

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118.7K Messages

9 hours ago

@XfinityAmandaB 

Does the Xfinity App work with a third-party gateway ?

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