Visitor
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1 Message
Issue using more than 1 ethernet port.
I have been using ethernet on my PC for 6 months with no issues. Recently, I built my partner a new PC and when I plugged it into ethernet, both of our PC's randomly lose connection for a couple seconds at the same time and I can't figure out why. I've been troubleshooting for about a day to no avail, any ideas?
XfinityKei
Official Employee
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1.5K Messages
21 days ago
@itsoverset I’m sorry to hear you're having connection issues on your pc. I have some questions to ask, so we can troubleshoot together. Is it only the PC that's losing connection?
Are other devices having an issue such as your phone, tablet etc.
Are both PCs plugged into the back of the modem using Ethernet?
When the disconnect happens does the modem power off as well?
Can you tell me about your setup? Do you have any splitters, extenders, amplifiers, separate routers or power strips connected?
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