Visitor

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1 Message

Monday, June 22nd, 2026 3:49 PM

Issue: Slow Upload Speed around 40

Im getting upload speeds around 40. How do i get higher upload speeds, just upgraded to latest plan 1.2Gb. And got the latest router too( previously had xb7 2022).

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Official Employee

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1.4K Messages

3 hours ago

Our team would be happy to assist @user_nxabtc

Please send us a DM with your full name and address to Xfinity Support.

To send a direct message:

Click "Sign In" if necessary

Click "Direct Message"

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

As you are typing, a drop-down list appears. Select "Xfinity Support" from that list.

An "Xfinity Support" graphic replaces the "To:" line.

Type your message in the text area near the bottom of the window

Press Enter to send it. See the link below for an example

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

Expert

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118.7K Messages

3 hours ago

@user_nxabtc @user_nxabtc 

Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.

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