Issue Connecting Directly to Network/Gateway
I am experiencing an issue connecting to my network/gateway directly and I am unsure of the cause.
I recently moved into a new home last week and had my internet set up by an xfinity technician,
My home is equipped with Ruckus Wireless Access Points to boost connection (mainly for downstairs), it creates a network of it's own I can connect to and will connect me to the xfinity gateway.
If I am to look at the available networks to connect to, I will see and can choose to connect to the Xfinity network directly or the Ruckus WAP network, they both connect to the same wi-fi at the end of the day just one is direct and the other goes through the WAPs.
My technician mentioned I could likely take advantage of just connecting directly to the Xfinity network since the majority of the others in the household will be connecting through the Ruckus and my computer is very close to the Gateway.
Up until today I have been connected directly to the Xfinity network, but now I am having issues and I'm unsure which of the actions I took today caused the problem.
The issue being when trying to connect to the Xfinity network now I either get hit with either "Unable to Connect to Network" or "Password is Incorrect" depending on what device I try using, also I can confirm the password is being entered correctly so not sure why it would say that.
- Today I connected to my ruckus WAP with a device for the first time and changed it's network name/password, I wouldn't be surprised if this was the culprit (maybe even intentional?) however the network has been there the entire time and wired to the gateway since my internet was set up, this was just my first time connecting to it and changing the network name/password.
- I also changed the Xfinity Network's name (but kept the original password), I can't try changing it back to the original network name either as it won't allow me to use the name "Xfinity" in it.
Not sure if either of these are the reason, but I can't seem to connect to the Xfinity Network directly now, only through the WAPs.
It's not a big problem since I can still use my internet through one way, but curious if it can be fixed or if this is just something the ruckus WAPs block you out from doing in general.