ISP peering issue to game servers

Hello,

I reached out to Riot Games support regarding a ping issue that has been increasing over time, and they responded with the following.

"That looks related to some issues that your Internet Provider is currently facing in regards to their routing to our servers. Even if other games or apps are working okay, keep in mind that each of them have different routes, so the issue might only affect your route towards our game. Additionally, since multiple ISPs might use a similar routing, this could affect several players at the same time.

Since there's not much that we can do on our end of things, try to contact your ISP and ask them to look into it.

If you need help about how to approach them about the situation, you can ask for a re-route, and it is a good idea to request your ISP to assign you a static IP address if possible, and you would need to ask them to verify if you are getting a consistent public IP with all your traffic bound to the Internet, regardless of protocols.

Also, you can try asking for a Tier 2 or a Specialised agent, since they should be able to find the root of the problem more easily.

In case your ISP needs all the details regarding the route that we're using provide them our PeeringDB page and suggest them to contact us directly."



I need someone at a technical level to evaluate how my IP is routing, and confirm that it is in fact routing to somewhere locally and not somewhere out of state.