ISP Blocking Issue

user_2rimeq Are you having any issues with other devices connecting or no?

user_76pko3 Hello and thank you for reaching out via our Xfinity Community Forums. We're sorry to hear you're experiencing issues with your Samsung Smart TV. An "ISP blocking test" failure often points to a network configuration issue rather than a service-wide block from our end.

Here are a few quick steps you can try to get things running smoothly:

1. Restart your equipment: Unplug your modem and router for about a minute, then plug them back in. This simple step can resolve many common connectivity issues..

2. Use a wired connection: If possible, try connecting your TV to your router with an Ethernet cable. If this works, the issue is likely with your Wi-Fi signal.

If you've tried these steps and are still having trouble, please send us a direct message with your full name and address. We'd be happy to take a closer look and help you troubleshoot further!

 

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Click "Sign In" if necessary

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Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

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