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user_bed22v

2 Messages

Friday, December 22nd, 2023

Closed

Is Xfinity.com hosted on a dial-up network?

Why is Xfinity.com super slow? Performance is like a dial-up network. Mobile app behaves the same.

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Updated 

2 years ago

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XfinityMartyR

Official Employee

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2.6K Messages

2 years ago

@user_bed22v Thanks for reaching out, and expressing your concerns. I would suggest clearing your cache, and cookies on your device to have the best experiencing on the Xfinity website. 

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user_bed22v

2 Messages

Thanks for the reply and info. It's not cache or cookies problem. Other websites work normally, but Xfinity website and mobile app is super slow. 

2 years ago

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XfinityAlfonso

Official Employee

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2K Messages

When our sites and the app are loading, are you getting any timeouts? Seeing any error messages or codes of any kind? For the app specifically, does uninstalling/reinstalling help? And is this on Android or iOS? When did this issue first present itself? 

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2 years ago

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