Is WiFi out in the 38119 area

You were no help resolving my problem. 

First. Check their site for official info on any possible local outages here;

https://www.xfinity.com/support/status 

Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it.

Or you can use their Xfinity App: https://www.xfinity.com/apps 

Hey, @user_53m3rg - are you still experiencing service issues? If so, and especially if you're not seeing a confirmed interruption affecting your area, let us know! Our team would love to help however we can :)