Visitor
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1 Message
Is this packet loss normal or is it an issue?
I have been having internet issues for a couple of weeks now and just had my main line from the pole to my house replaced and signal adjusted last week. Still seeing issues.
Trying to find out if its a me or them problem?
flatlander3
Problem Solver
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1.5K Messages
2 years ago
Packet loss "normal"? Well, not really, but it depends on the protocol sometimes. I don't know what you are using there.
ICMP packets are kind of expendable and a lot of people block the protocol. Other times, your ICMP packet will appear to timeout while trying to do that hop trace, and sometimes when systems are under load ICMP is one of the things people deliberately throttle or even blackhole to shed load (also will look like a timeout). You can do a TCP protocol "hop" type trace with a utility like nmap and likely see better results if you are just trying to verify you can talk to something.
It's also useful to do testing with an Ethernet connection vs WiFi to take your WiFi connectivity and those types of issues out of the testing.
If you are trying to debug your Xfinity connection for issues like general connection stalls, lack of connectivity, modem/gateway reboots out of the blue, etc start here instead: https://forums.xfinity.com/conversations/your-home-network/internet-troubleshooting-tips/602dae4ac5375f08cde52ea0
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XfinityThomasB
Official Employee
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1.9K Messages
2 years ago
Hello @user_01a7d7
Howdy! Appreciate you reaching out. If the drop to the property was replaced our traditional next look would be to the source feeding the signal. When the tech was onsite they mentioned the signal chain up to the tap where this line was replaced is running strong?
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