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Is this accurate and true?
So it has come to my attention the way comcast verifies and proves you get your speed you pay for is by having a tech come out and use this device https://genesys-industries.com/catv-broadband-equipments-and-accessories/comcast-xm1-wireless-docsis-probe-hitron-cgn-dp2-wireless-docsis-probe/
To test the hard wired speed. I never in any company have seen this device being used to test the speed. My first tech was a contractor and he used a "laptop given to him from xfinity" and he only got 400-600 download and thats why he scheduled a veteran tech to come out. So now this vet tech came out and used that device and said "your getting your speed its just your device that cant support the 900 down" well thats funny because i got 980 down at my previous address at my friend's house with the same 1gig package. My laptop is capable because of the speed i got and it's gig ethernet port. Can someone tell me if im being lied to? Who is telling me the truth?
To test the hard wired speed. I never in any company have seen this device being used to test the speed. My first tech was a contractor and he used a "laptop given to him from xfinity" and he only got 400-600 download and thats why he scheduled a veteran tech to come out. So now this vet tech came out and used that device and said "your getting your speed its just your device that cant support the 900 down" well thats funny because i got 980 down at my previous address at my friend's house with the same 1gig package. My laptop is capable because of the speed i got and it's gig ethernet port. Can someone tell me if im being lied to? Who is telling me the truth?
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Suresh408
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5 Messages
1 y ago
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EG
Expert
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87.1K Messages
1 y ago
FWIW, that device doesn't measure speeds. Some techs carry a tool called an XMT - Ordroid O/S based XMT.
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EG
Expert
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87.1K Messages
1 y ago
I'm not able to answer the question about the first tech, sorry. I am not an employee. The XMT's were given to some techs to test the gig speed tier speeds when they first were being introduced
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Suresh408
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5 Messages
1 y ago
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EG
Expert
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87.1K Messages
1 y ago
FWIW, the XMT is the single most accurate method of testing speeds on DOCSIS. Far more accurate than any speed testing site or app to date.
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Suresh408
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5 Messages
1 y ago
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cxrider
Regular Contributor
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89 Messages
1 y ago
What else is on your network when you run your download speed test? You mention that you have a 1Gb interface but not how you're connected into your network. Are you fanning your network? Over subscribing an interface? What modem are you using? What router?
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EG
Expert
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87.1K Messages
1 y ago
Complain persistently to Customer Service !! Ask for a tier 2 rep and / or a supervisor. Good luck !
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Suresh408
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5 Messages
1 y ago
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cxrider
Regular Contributor
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89 Messages
1 y ago
If I understand you correctly, when you directly connect your laptop to the modem you see throughputs of 400 Mb - 600 Mb correct? And you are testing from the same site at all times correct?
Have you checked your interface for packet errors or dropped packets? Have you checked your modem for errors both correctable and uncorrectable?
The variance in throughput is troubling especially if you always use the same remote site. Are you finding the throughput increases the more times you run the test?
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