Is there mid-split at my address? Are all the agents incompetent or just don't understand what this is about ?

I've been on a number of chat sessions, and now escalated to a (so far) 60+ minute call with the team that claims to be the people that can help me.

Everyone says my address is enabled for mid-split.

I do not have any amps on my property, and I have a CODA56 CM.

However, even this team on the phone are having difficulties enabling my service for mid-split.

The gentleman even informed me that he'll need to change my wifi password. I had to inform him - and insist on it - that this cable modem does not have wifi, which them stumped him.

For the 3rd time now I'm being told I need to go back to my OEM to get this "this fixed."

Given how much DOCSIS standards have worked hard to lock down the customer's ability to change settings on the modems, I find it hard to believe that YOUR OWN AGENTS are telling me to do this.

So what phone number do I need to call to speak to the correct team to get this fixed ?

"There's nothing on the modem configuration that's letting me do anything like this."

I asked if there's anything on the Service side. Couldn't find anything.

I asked why other customers are able to just call in (email/chat/etc) and ask, reboot modem, and it's all good.

What are they doing? "I don't know."