8 Messages
Is there any place on the Xfinity support site to upload logs from my cable modem that's experiencing an issue? /end
Is there any place on the Xfinity support site to upload logs from my cable modem that's experiencing an issue? /end
8 Messages
Is there any place on the Xfinity support site to upload logs from my cable modem that's experiencing an issue? /end
user_ucw9gh
8 Messages
4 months ago
With the goal being to have an expert reveiw them and respond officially with a diagnosis. Trying to avoid a call and navigating the standard tier 1 prompts (try rebooting, etc).
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EG
Expert
•
106.2K Messages
4 months ago
Yes. You can copy all of the text and the tables and paste them into the body of your next post here. But you'll need to redact any and all of the CM and the CMTS MAC addresses for your privacy. They are considered to be personal information. The posting of personally identifiable information is a violation of their forum guidelines so the forum bot will not allow your post to be seen publicly.
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user_ucw9gh
8 Messages
4 months ago
Please see below.
Here are the logs from my Arris S33 modem. Any ideas on the issue?
4/6/2024
10:19:11 3 16 consecutive T3 timeouts while trying to range on upstream channel 0;CM-MAC=[Edited: Personal Information];CMTS-MAC=[Edited: Personal Information];CM-QOS=1.1;CM-VER=3.1;
4/6/2024
10:19:12 3 Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=[Edited: Personal Information];CMTS-MAC=[Edited: Personal Information];CM-QOS=1.1;CM-VER=3.1;
4/6/2024
10:19:13 3 No Ranging Response received - T3 time-out;CM-MAC=[Edited: Personal Information];CMTS-MAC=[Edited: Personal Information];CM-QOS=1.1;CM-VER=3.1;
4/6/2024
10:19:15 3 Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=[Edited: Personal Information];CMTS-MAC=[Edited: Personal Information];CM-QOS=1.1;CM-VER=3.1;
4/6/2024
10:19:15 3 No Ranging Response received - T3 time-out;CM-MAC=[Edited: Personal Information];CMTS-MAC=[Edited: Personal Information];CM-QOS=1.1;CM-VER=3.1;
4/6/2024
10:19:17 3 Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=[Edited: Personal Information];CMTS-MAC=[Edited: Personal Information];CM-QOS=1.1;CM-VER=3.1;
4/6/2024
10:19:17 3 Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=[Edited: Personal Information];CMTS-MAC=[Edited: Personal Information];CM-QOS=1.1;CM-VER=3.1;
4/6/2024
10:19:17 3 16 consecutive T3 timeouts while trying to range on upstream channel 1;CM-MAC=[Edited: Personal Information];CMTS-MAC=[Edited: Personal Information];CM-QOS=1.1;CM-VER=3.1;
4/6/2024
10:19:21 3 No Ranging Response received - T3 time-out;CM-MAC=[Edited: Personal Information];CMTS-MAC=[Edited: Personal Information];CM-QOS=1.1;CM-VER=3.1;
4/6/2024
10:19:23 3 Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=[Edited: Personal Information];CMTS-MAC=[Edited: Personal Information];CM-QOS=1.1;CM-VER=3.1;
4/6/2024
10:19:23 3 Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=[Edited: Personal Information];CMTS-MAC=[Edited: Personal Information];CM-QOS=1.1;CM-VER=3.1;
4/6/2024
10:19:23 3 16 consecutive T3 timeouts while trying to range on upstream channel 4;CM-MAC=[Edited: Personal Information];CMTS-MAC=[Edited: Personal Information];CM-QOS=1.1;CM-VER=3.1;
4/6/2024
10:19:28 3 No Ranging Response received - T3 time-out;CM-MAC=[Edited: Personal Information];CMTS-MAC=[Edited: Personal Information];CM-QOS=1.1;CM-VER=3.1;
4/6/2024
10:19:29 6 CM-STATUS message sent. Event Type Code: 7; Chan ID: 1 4 5; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=[Edited: Personal Information];CMTS-MAC=[Edited: Personal Information];CM-QOS=1.1;CM-VER=3.1;
4/6/2024
10:19:32 3 No Ranging Response received - T3 time-out;CM-MAC=[Edited: Personal Information];CMTS-MAC=[Edited: Personal Information];CM-QOS=1.1;CM-VER=3.1;
4/6/2024
10:19:33 3 Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=[Edited: Personal Information];CMTS-MAC=[Edited: Personal Information];CM-QOS=1.1;CM-VER=3.1;
4/6/2024
10:19:33 3 No Ranging Response received - T3 time-out;CM-MAC=[Edited: Personal Information];CMTS-MAC=[Edited: Personal Information];CM-QOS=1.1;CM-VER=3.1;
4/6/2024
10:19:43 3 Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=[Edited: Personal Information];CMTS-MAC=[Edited: Personal Information];CM-QOS=1.1;CM-VER=3.1;
4/6/2024
10:19:44 3 No Ranging Response received - T3 time-out;CM-MAC=[Edited: Personal Information];CMTS-MAC=[Edited: Personal Information];CM-QOS=1.1;CM-VER=3.1;
4/6/2024
10:19:44 6 CM-STATUS message sent. Event Type Code: 24; Chan ID: 31; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2 3.;CM-MAC=[Edited: Personal Information];CMTS-MAC=[Edited: Personal Information];CM-QOS=1.1;CM-VER=3.1;
4/6/2024
10:19:49 3 Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=[Edited: Personal Information];CMTS-MAC=[Edited: Personal Information];CM-QOS=1.1;CM-VER=3.1;
4/6/2024
10:19:50 3 No Ranging Response received - T3 time-out;CM-MAC=[Edited: Personal Information];CMTS-MAC=[Edited: Personal Information];CM-QOS=1.1;CM-VER=3.1;
4/6/2024
10:19:51 3 Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=[Edited: Personal Information];CMTS-MAC=[Edited: Personal Information];CM-QOS=1.1;CM-VER=3.1;
4/6/2024
10:19:54 3 No Ranging Response received - T3 time-out;CM-MAC=[Edited: Personal Information];CMTS-MAC=[Edited: Personal Information];CM-QOS=1.1;CM-VER=3.1;
4/6/2024
10:19:55 6 CM-STATUS message sent. Event Type Code: 24; Chan ID: 31; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2 3.;CM-MAC=[Edited: Personal Information];CMTS-MAC=[Edited: Personal Information];CM-QOS=1.1;CM-VER=3.1;
4/6/2024
10:19:58 3 No Ranging Response received - T3 time-out;CM-MAC=[Edited: Personal Information];CMTS-MAC=[Edited: Personal Information];CM-QOS=1.1;CM-VER=3.1;
4/6/2024
10:19:59 6 CM-STATUS message sent. Event Type Code: 7; Chan ID: 1 4 5; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=[Edited: Personal Information];CMTS-MAC=[Edited: Personal Information];CM-QOS=1.1;CM-VER=3.1;
4/6/2024
10:20:05 6 CM-STATUS message sent. Event Type Code: 24; Chan ID: 31; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2 3.;CM-MAC=[Edited: Personal Information];CMTS-MAC=[Edited: Personal Information];CM-QOS=1.1;CM-VER=3.1;
4/6/2024
10:20:06 3 No Ranging Response received - T3 time-out;CM-MAC=[Edited: Personal Information];CMTS-MAC=[Edited: Personal Information];CM-QOS=1.1;CM-VER=3.1;
4/6/2024
10:20:15 6 CM-STATUS message sent. Event Type Code: 24; Chan ID: 31; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2 3.;CM-MAC=[Edited: Personal Information];CMTS-MAC=[Edited: Personal Information];CM-QOS=1.1;CM-VER=3.1;
4/6/2024
10:20:20 3 No Ranging Response received - T3 time-out;CM-MAC=[Edited: Personal Information];CMTS-MAC=[Edited: Personal Information];CM-QOS=1.1;CM-VER=3.1;
4/6/2024
10:20:26 6 CM-STATUS message sent. Event Type Code: 24; Chan ID: 31; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2 3.;CM-MAC=[Edited: Personal Information];CMTS-MAC=[Edited: Personal Information];CM-QOS=1.1;CM-VER=3.1;
4/6/2024
10:20:29 6 CM-STATUS message sent. Event Type Code: 7; Chan ID: 1 4 5; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=[Edited: Personal Information];CMTS-MAC=[Edited: Personal Information];CM-QOS=1.1;CM-VER=3.1;
4/6/2024
10:20:59 3 No Ranging Response received - T3 time-out;CM-MAC=[Edited: Personal Information];CMTS-MAC=[Edited: Personal Information];CM-QOS=1.1;CM-VER=3.1;
4/6/2024
10:21:00 6 CM-STATUS message sent. Event Type Code: 7; Chan ID: 1 4 5; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=[Edited: Personal Information];CMTS-MAC=[Edited: Personal Information];CM-QOS=1.1;CM-VER=3.1;
4/6/2024
10:21:08 3 No Ranging Response received - T3 time-out;CM-MAC=[Edited: Personal Information];CMTS-MAC=[Edited: Personal Information];CM-QOS=1.1;CM-VER=3.1;
4/6/2024
10:21:30 6 CM-STATUS message sent. Event Type Code: 7; Chan ID: 1 4 5; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=[Edited: Personal Information];CMTS-MAC=[Edited: Personal Information];CM-QOS=1.1;CM-VER=3.1;
4/6/2024
10:23:39 3 No Ranging Response received - T3 time-out;CM-MAC=[Edited: Personal Information];CMTS-MAC=[Edited: Personal Information];CM-QOS=1.1;CM-VER=3.1;
4/6/2024
10:23:40 3 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=[Edited: Personal Information];CMTS-MAC=[Edited: Personal Information];CM-QOS=1.1;CM-VER=3.1;
4/6/2024
10:23:49 3 No Ranging Response received - T3 time-out;CM-MAC=[Edited: Personal Information];CMTS-MAC=[Edited: Personal Information];CM-QOS=1.1;CM-VER=3.1;
4/6/2024
10:23:51 3 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=[Edited: Personal Information];CMTS-MAC=[Edited: Personal Information];CM-QOS=1.1;CM-VER=3.1;
4/6/2024
10:23:58 3 CMSTATUS:US_Diplexer_Mode_Change:TLV-9, 5-42MHz.
4/6/2024
10:24:03 6 Honoring MDD; IP provisioning mode = IPv6
4/6/2024
10:24:14 3 CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.2, 108MHz.
4/6/2024
10:24:14 3 CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.3, 1002MHz.
4/6/2024
10:24:14 3 CMSTATUS:US_Diplexer_Mode_Change:TLV-84.1, 5-42MHz.
4/6/2024
10:24:17 6 DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=[Edited: Personal Information];CMTS-MAC=[Edited: Personal Information];CM-QOS=1.1;CM-VER=3.1;
4/6/2024
10:24:42 6 CM-STATUS message sent. Event Type Code: 16; Chan ID: 31; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=[Edited: Personal Information];CMTS-MAC=[Edited: Personal Information];CM-QOS=1.1;CM-VER=3.1;
4/6/2024
10:28:25 6 CM-STATUS message sent. Event Type Code: 24; Chan ID: 31; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=[Edited: Personal Information];CMTS-MAC=[Edited: Personal Information];CM-QOS=1.1;CM-VER=3.1;
4/6/2024
10:45:06 6 CM-STATUS message sent. Event Type Code: 16; Chan ID: 31; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=[Edited: Personal Information];CMTS-MAC=[Edited: Personal Information];CM-QOS=1.1;CM-VER=3.1;
4/6/2024
10:46:42 5 RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=[Edited: Personal Information];CMTS-MAC=[Edited: Personal Information];CM-QOS=1.1;CM-VER=3.1;
4/6/2024
10:46:42 5 Dynamic Range Window violation
4/6/2024
11:58:58 3 Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=[Edited: Personal Information];CMTS-MAC=[Edited: Personal Information];CM-QOS=1.1;CM-VER=3.1;
4/6/2024
11:58:58 5 RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=[Edited: Personal Information];CMTS-MAC=[Edited: Personal Information];CM-QOS=1.1;CM-VER=3.1;
4/6/2024
11:58:58 5 Dynamic Range Window violation
4/6/2024
11:58:58 5 RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=[Edited: Personal Information];CMTS-MAC=[Edited: Personal Information];CM-QOS=1.1;CM-VER=3.1;
4/6/2024
11:58:58 5 Dynamic Range Window violation
4/6/2024
11:58:58 5 RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=[Edited: Personal Information];CMTS-MAC=[Edited: Personal Information];CM-QOS=1.1;CM-VER=3.1;
4/6/2024
11:58:58 5 Dynamic Range Window violation
4/6/2024
11:58:58 5 RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=[Edited: Personal Information];CMTS-MAC=[Edited: Personal Information];CM-QOS=1.1;CM-VER=3.1;
4/6/2024
11:58:58 5 Dynamic Range Window violation
4/6/2024
11:59:43 3 Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=[Edited: Personal Information];CMTS-MAC=[Edited: Personal Information];CM-QOS=1.1;CM-VER=3.1;
4/6/2024
11:59:52 6 CM-STATUS message sent. Event Type Code: 24; Chan ID: 31; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=[Edited: Personal Information];CMTS-MAC=[Edited: Personal Information];CM-QOS=1.1;CM-VER=3.1;
4/6/2024
11:59:53 3 Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=[Edited: Personal Information];CMTS-MAC=[Edited: Personal Information];CM-QOS=1.1;CM-VER=3.1;
4/6/2024
11:59:53 3 Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=[Edited: Personal Information];CMTS-MAC=[Edited: Personal Information];CM-QOS=1.1;CM-VER=3.1;
4/6/2024
11:59:53 3 16 consecutive T3 timeouts while trying to range on upstream channel 0;CM-MAC=[Edited: Personal Information];CMTS-MAC=[Edited: Personal Information];CM-QOS=1.1;CM-VER=3.1;
4/6/2024
12:00:07 3 Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=[Edited: Personal Information];CMTS-MAC=[Edited: Personal Information];CM-QOS=1.1;CM-VER=3.1;
4/6/2024
12:00:07 3 Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=[Edited: Personal Information];CMTS-MAC=[Edited: Personal Information];CM-QOS=1.1;CM-VER=3.1;
4/6/2024
12:00:07 3 16 consecutive T3 timeouts while trying to range on upstream channel 3;CM-MAC=[Edited: Personal Information];CMTS-MAC=[Edited: Personal Information];CM-QOS=1.1;CM-VER=3.1;
4/6/2024
12:00:09 3 Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=[Edited: Personal Information];CMTS-MAC=[Edited: Personal Information];CM-QOS=1.1;CM-VER=3.1;
4/6/2024
12:00:13 6 CM-STATUS message sent. Event Type Code: 8; Chan ID: 3 4; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=[Edited: Personal Information];CMTS-MAC=[Edited: Personal Information];CM-QOS=1.1;CM-VER=3.1;
4/6/2024
12:00:22 3 Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=[Edited: Personal Information];CMTS-MAC=[Edited: Personal Information];CM-QOS=1.1;CM-VER=3.1;
4/6/2024
12:00:22 3 Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=[Edited: Personal Information];CMTS-MAC=[Edited: Personal Information];CM-QOS=1.1;CM-VER=3.1;
4/6/2024
12:00:22 3 16 consecutive T3 timeouts while trying to range on upstream channel 2;CM-MAC=[Edited: Personal Information];CMTS-MAC=[Edited: Personal Information];CM-QOS=1.1;CM-VER=3.1;
4/6/2024
12:00:33 3 Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=[Edited: Personal Information];CMTS-MAC=[Edited: Personal Information];CM-QOS=1.1;CM-VER=3.1;
4/6/2024
12:00:33 3 Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=[Edited: Personal Information];CMTS-MAC=[Edited: Personal Information];CM-QOS=1.1;CM-VER=3.1;
4/6/2024
12:00:33 3 16 consecutive T3 timeouts while trying to range on upstream channel 1;CM-MAC=[Edited: Personal Information];CMTS-MAC=[Edited: Personal Information];CM-QOS=1.1;CM-VER=3.1;
4/6/2024
12:00:46 6 CM-STATUS message sent. Event Type Code: 8; Chan ID: 1 2 3 4; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=[Edited: Personal Information];CMTS-MAC=[Edited: Personal Information];CM-QOS=1.1;CM-VER=3.1;
4/6/2024
12:40:18 6 CM-STATUS message sent. Event Type Code: 16; Chan ID: 31; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=[Edited: Personal Information];CMTS-MAC=[Edited: Personal Information];CM-QOS=1.1;CM-VER=3.1;
4/6/2024
12:54:13 5 RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=[Edited: Personal Information];CMTS-MAC=[Edited: Personal Information];CM-QOS=1.1;CM-VER=3.1;
4/6/2024
12:54:13 5 Dynamic Range Window violation
4/6/2024
12:54:13 5 RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=[Edited: Personal Information];CMTS-MAC=[Edited: Personal Information];CM-QOS=1.1;CM-VER=3.1;
4/6/2024
12:54:13 5 Dynamic Range Window violation
4/6/2024
12:54:13 5 RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=[Edited: Personal Information];CMTS-MAC=[Edited: Personal Information];CM-QOS=1.1;CM-VER=3.1;
4/6/2024
12:54:13 5 Dynamic Range Window violation
4/6/2024
12:54:13 5 RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=[Edited: Personal Information];CMTS-MAC=[Edited: Personal Information];CM-QOS=1.1;CM-VER=3.1;
4/6/2024
12:54:13 5 Dynamic Range Window violation
4/6/2024
12:55:47 3 Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=[Edited: Personal Information];CMTS-MAC=[Edited: Personal Information];CM-QOS=1.1;CM-VER=3.1;
4/6/2024
12:55:47 3 Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=[Edited: Personal Information];CMTS-MAC=[Edited: Personal Information];CM-QOS=1.1;CM-VER=3.1;
4/6/2024
12:55:47 3 16 consecutive T3 timeouts while trying to range on upstream channel 2;CM-MAC=[Edited: Personal Information];CMTS-MAC=[Edited: Personal Information];CM-QOS=1.1;CM-VER=3.1;
4/6/2024
12:55:51 6 CM-STATUS message sent. Event Type Code: 8; Chan ID: 1 2 3 4; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=[Edited: Personal Information];CMTS-MAC=[Edited: Personal Information];CM-QOS=1.1;CM-VER=3.1;
4/6/2024
12:55:57 3 Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=[Edited: Personal Information];CMTS-MAC=[Edited: Personal Information];CM-QOS=1.1;CM-VER=3.1;
4/6/2024
12:55:57 3 Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=[Edited: Personal Information];CMTS-MAC=[Edited: Personal Information];CM-QOS=1.1;CM-VER=3.1;
4/6/2024
12:55:57 3 16 consecutive T3 timeouts while trying to range on upstream channel 3;CM-MAC=[Edited: Personal Information];CMTS-MAC=[Edited: Personal Information];CM-QOS=1.1;CM-VER=3.1;
4/6/2024
12:56:06 3 Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=[Edited: Personal Information];CMTS-MAC=[Edited: Personal Information];CM-QOS=1.1;CM-VER=3.1;
4/6/2024
12:56:06 3 Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=[Edited: Personal Information];CMTS-MAC=[Edited: Personal Information];CM-QOS=1.1;CM-VER=3.1;
4/6/2024
12:56:06 3 16 consecutive T3 timeouts while trying to range on upstream channel 0;CM-MAC=[Edited: Personal Information];CMTS-MAC=[Edited: Personal Information];CM-QOS=1.1;CM-VER=3.1;
4/6/2024
12:56:19 6 CM-STATUS message sent. Event Type Code: 8; Chan ID: 1 2 3 4; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=[Edited: Personal Information];CMTS-MAC=[Edited: Personal Information];CM-QOS=1.1;CM-VER=3.1;
4/6/2024
12:58:08 6 CM-STATUS message sent. Event Type Code: 24; Chan ID: 31; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=[Edited: Personal Information];CMTS-MAC=[Edited: Personal Information];CM-QOS=1.1;CM-VER=3.1;
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EG
Expert
•
106.2K Messages
4 months ago
Please also copy all of the text in its entirety of the *Downstream Power Levels*, the *SNR's* (Signal to Noise Ratios), and the *Upstream Power Level* numbers and paste them into your next post.
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EG
Expert
•
106.2K Messages
4 months ago
The signal status values at that snapshot in time were good but the error log entries indicate that something is going on. Perhaps there is noise ingress into the line(s) / an upstream channel / return path impairment somewhere.
And there are a fair number of uncorrectable bit errors, but that may not be significant depending on the total uptime of the modem since the last reboot.
There are other signal stat values that can't be read by the modem. They are the "Upstream Rx Power" (Upstream Receive Power Level), the "Upstream SNR Ch." (Upstream Signal To Noise Ratio), and the "Upstream ICFR" (In Channel Frequency Response). These are as equally important in diagnosing connectivity issues as are the modem's stats.
I'm going to escalate your issue to the Comcast corporate employees (The Digital Care Team) who are available to these boards. They will be able to poll the CMTS (Cable Modem Termination System) to check for any real-time degradation and / or error reports, see your node / cable plant, and modem health, and see whether or not everything is in the green zone. They can also see a history plot for the modem and those upstream receive signal stats.
You should get a reply here in your topic. Good luck !
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EG
Expert
•
106.2K Messages
4 months ago
Looks like this slipped through the cracks, sorry. I just re-escalated it.. Good luck !
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