U

Visitor

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4 Messages

Wednesday, September 7th, 2022 5:51 PM

Closed

Is there a way to see a log history of when devices were manually paused?

I'm trying to see if someone else has access to my mobile xfinity account. They may have manually paused my security cameras from internet connection. Is there a way a log history of when devices were manually paused or if the internet was manually paused?

Official Employee

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2K Messages

3 years ago

@user_b5c13c 

I had to change my password a few times due to things in my home changed, all you have to do is change the password on the my account app and your device will recognize you have changed the password and on other devices, it will let you know you already signed in because it recognizes your device but the password still has changed, if anyone else on different devices tries to log in they will  get an error message that the password/username is incorrect, if they have the correct password then our app will text a verification code to the main cell number on account that they would need to input to gain access app or even our online website

 

 

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