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user_760051
1st Topic
Originator

6 Messages

Tuesday, October 10th, 2023 3:10 PM

Closed

Is there a way to ONLY reset the admin & password on the modem?

Hi-I want to access my admin account but the password I have is incorrect. I have many, many smart things so I don't want to reset my network name and password. I have read similar postings and it looks like I am out of luck but am posting this topic again in the hopes that there is an answer out there that I like 😉. 

Question

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Updated 

2 years ago

210

2

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XfinityKei

Official Employee

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1.4K Messages

2 years ago

Hi @user_760051 This is a great question and I have a link that goes over how to reset the admin password for your modem and network. Here is that link https://www.xfinity.com/support/articles/view-change-wifi-password. This link is from our amazing Help and support site. Please scroll down to the Xfinity Wireless Gateway Admin Tool section. Let us know if you have any more questions or run into any issues. 

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EG

Expert

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110K Messages

2 years ago

@user_760051 

If you are talking about the credentials for accessing the user interface / settings pages for the Comcast rented gateway devices, then the only way to change them is to reset the device back to factory defaults, unfortunately.

The creds will then become the defaults of admin for the username and password for the password.

(edited)

4

user_760051

6 Messages

Thank you for verifying this for me. Ugh. 

2 years ago

0

XfinityKei

Official Employee

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1.4K Messages

@user_760051 You're most welcome! Were you able to reset your password? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

EG

Expert

 • 

110K Messages

@user_760051​ wrote;

Thank you for verifying this for me. Ugh. 

Please share who you were directing that comment to ?

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

2 years ago

0

user_760051

6 Messages

My comment was directed to XfinityKei. And to answer the question about changing the password, no I haven't changed it. I have too many smart things that makes changing the password way, WAY, WAY too complicated. 

2 years ago

0

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