darioJ's profile

New Poster

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4 Messages

Mon, Jan 4, 2021 1:00 PM

Is the Netgear AX8 Modem Router Compatible with Comcast internet without an extra modem?

I just called Customer Service at Comcast to try to activate a brand new Modem Router from Netgear, the AX8 Nighthawk AX6000.  Unfortunately, the employee on the phone says I need an extra modem because this equipment is only a router.  In the box it says clearly that it is a Modem Router.  Why will I need a modem with it?  The box of the equipment says this will replace the modem and the router.  Please help me clarify this.

Responses

BruceW

Gold Problem Solver

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22.4K Messages

6 m ago


@darioJ wrote: ... AX8 Nighthawk AX6000 ...

Netgear makes an AX6000 modem/router (model CAX80, approved by Comcast) as well as an AX6000 Wifi router only (model RAX80). Which device model number do you have? The RAX80 would need a modem, the CAX80 has one built in.

 

New Poster

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4 Messages

6 m ago

It seems to be the wrong one.  The one I have is CAX80 and in the box it says Modem Roter.

 

EG

Expert

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87.2K Messages

6 m ago

New Poster

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4 Messages

6 m ago

I have the CAX80. I live in Florida.  Why will the Comcast guy tell me I need a Modem?

 

EG

Expert

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87.2K Messages

6 m ago


@darioJ wrote:

It seems to be the wrong one.  The one I have is CAX80 and in the box it says Modem Roter.

 


Please disregard my post, sorry.

New Poster

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4 Messages

6 m ago

Not a problem. Thank you for taking the time to answer.  Have a good night

BruceW

Gold Problem Solver

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22.4K Messages

6 m ago


@darioJ wrote: I have the CAX80. I live in Florida.  Why will the Comcast guy tell me I need a Modem?

Maybe he confused the two models? You can look up the CAX80 at https://www.xfinity.com/support/devices.

 

What happens when you connect the device to the cable line?

 

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