Visitor
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10 Messages
Is my router modem really broken?
Apparently my Netgear modem router (C7000v2) doesn't work anymore. Seems responsive when rebooting with the flashing lights, but then the lights stay lit-only after the reboot period---indicating nothing is happening.
Pushing the reset button for 7+ seconds doesn't do anything. But pushing reset while plugging power back in, did do a "reset".
I can't login or connect.
Is there any possibility an older or newer firmware could fix this problem? And would tech support do this?
Thanks for any answers.
user_f8bf44
Visitor
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10 Messages
2 years ago
I've discovered if I reset without the cable plugged in, I can login to my router modem. The router seems fine. I don't know what's happening with the cable plugged in. I knew my router modem seemed to be working to some degree. I'm guessing 100% but maybe there's something wrong with sending & receiving data.
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user_f8bf44
Visitor
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10 Messages
2 years ago
I turned off router mode & in disbelief the internet is available---in wired form only.
I now have to figure out if I can attach an old router to get wireless?
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user_e0f6fb
1 Message
2 years ago
My internet went out yesterday and technician came by today.Yes my C7000v2 stopped working. they hooked up one of their [Edited: "Language"] modem/routers and everything works fine. Has to be a firmware update by either netgear or xfinity. They are still reporting outages in my area affecting 500 + but I bet it's all nighthawk users.
Technician had really no clue about anything other than it's my equipments fault..
(edited)
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