Visitor
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3 Messages
Is my modem properly provisioned?
I recently upgraded my internet service from the 1.2 Gig tier to the 2 Gig tier. My account shows 2 Gig / 250 Mbps service. My (customer-owned) modem is locking upstream channels only up to 36 MHz, indicating low-split plant. My upload caps at ~40 Mbps and download caps at ~1.13 Gbps. This indicates to me that I'm still on the 1.2 Gig tier. Please confirm whether my node is upgraded to mid-split and whether customer-owned modems are eligible for the 2G enhanced profile.
Enchantech
Visitor
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2 Messages
1 day ago
If you own your own modem it must be capable of supporting DOCX 3.1 High Split speeds with greater than 200 Mbps upload. There are only a few on the market currently and they are in short supply. Netgear CM3000 being one that is available.
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EG
Expert
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116.1K Messages
22 hours ago
@user_htd8tc
What is the exact make and model number of your modem ?
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