Chilton20's profile

Regular Visitor

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3 Messages

Wed, Nov 25, 2020 6:00 PM

Is My Arris TM602G a DOCSIS 2.0?

This is my first ever post.

I have internet, X1 TV, and voice.  I was just looking at the devices listed on the website for my account.  The modem listed is an Arris TM602G.  Everything I read shows that is a DOCSIS 2.0 modem.  Is that true?  Shouldn't I have at least a DOCSIS 3.0 modem?

I'm asking because I want to do a Zoom meeting tomorrow, and I didn't think DOCSIS 2.0 was fast enough to do streaming, and I couldn't find speeds for this particular modem.

Responses

Regular Visitor

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3 Messages

7 m ago

No router needed.  Connected directly via ethernet to desktop.  No other computers.  Nonetheless, I'll upgrade for her.

 I don't know if local Comcast store is open tomorrow, and I'd have to get her to add me as authorized user to pick up new modem.   And, there's ALWAYS setup issues.

Question remains, will current modem it work for Zooming? 

CCAndrew

Diamond Problem Solver

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25.9K Messages

7 m ago

It’s not supported anymore for internet, time to upgrade. If your modem’s that old how old is your router?

Regular Visitor

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3 Messages

7 m ago

Zoom worked just fine.

I ran about a 75' ethernet cable connecting the upstairs modem's WAN port to a downstairs laptop.  i was curious about speeds so did a speed test.  Down was 11 Mbps, and up was 3 Mbps.  Ping was 21 ms.  I was worried that the Zoom meeting between grandma (here) and grandkids and great grand kids wouldn't work.

 

Well, the other end (grand/greatgrand kids) had modern equipment (and a corporate account), so I wasn't worried about them.  They were the inviters, and we were the invitees.  It all worked just fine with no buffering of delays.  We could even share desktops.

 

By the way, I did notice that I was paying for a 300 Mbps max. download account and 500+ channels with voice, for $160.  When I signed up over the phone for this, why in the world did they send out a such an old, or maybe even already obsolete, modem, especially if they suggested I sign up for a 500 Mbps plan?  They knew I didn't stream, I didn't game, and I had only one pc.  I'm 97 years old.  Completely over sold me this package, knowing I'd never need, let alone, get, up to 500 Mbps with this old modem.

Now I look online for offers for my address/account, and I can get the same internet/TV/voice, with speeds up to 300 Mbps, and 140+ channels, with no contract.  I'll get the new XB1 and pay less for the package, and get a built in wifi router, too. 

Every time I've called in for service, Comcast looks at my account and tries to sell me somehting.  You'd think someone would have noticed that my modem was obsolete, and it took this 97 year old guy to notice.

New Poster

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11 Messages

7 m ago

You write really well for a 97 year old human, there are other benefits to running a modern router besides being able to connect to more than one computer, you know like a firewall and VLANs, etc. The comcast modems cost money every month, you can buy modems directly from retailers

 

. For 300 MbPS you can use a regular DOCSIS 3.0 modem and those are cheap, the best ones will do up to the mid 600's MbPS.  DOCSIS 3.1 modems can do gigabit speeds, as in 1 GbPS down if your wiring is up to snuff and your node is not terribly oversold with other heavy users. 

 

We pay about $160/mo for just  uncapped gigabit internet. Thinking about getting some TV that we'll never watch to make it a little cheaper but I kind of like having no splitter before the modem. 

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