New Poster
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2 Messages
Is it possible to get a log from Xfinity Home of devices that are connected or paused to Xfinity Home Gateway?
Everytime my son and I are talking or playing a game on his wifi enabled smartphone while he's at his Mother's, his phone loses connection whenever my ex asks him or tells him to do something with her. I think she is disconnecting his smartphone to prevent him from interacting with me. Is there anyway to get a log of such activity or does the device keep a log somewhere of such activity?
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ComcastMartin
Official Employee
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2.4K Messages
21 d ago
Hi there, @BL8DF8,
Our Xfi app allows a feature that pauses and unpauses device connectivity:
Instantly pausing an individual device or a profile from accessing the Internet when connected to your home network for a specific amount of time or until you unpause.
More info can be found here at this link about features within the Xfi
https://comca.st/3xd3uUL
If are the main account holder at the specific address you are noticing internet drops, we can check for service issues that may be causing the internet drop. If not a part of the account, we will not be able to share any details regarding the separate account. If you have any questions let us know! Our team is here to help.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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